Returns & Exchanges
At Since 1221, we are dedicated to ensuring your beauty ritual is perfect; if you are not completely satisfied with your purchase, we accept returns of unopened products within 30 days of delivery. Please note that for hygiene and safety reasons, we cannot accept returns on items that have been used or tampered with.
Initiate Your Request
Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original luxury packaging to ensure they are protected during transit.
Ship to Since 1221
Attach the provided shipping label and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our artisans inspect the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing